REMOTE-Customer Support Agent

TEKsystems
$18.00 - $20.00 / hr
United States, North Carolina, Charlotte
Nov 23, 2024
CUSTOMER SUPPORT AGENT Remote Our client, a dynamic and growing financial services company with over 60 eyars in the industry is actively hiring for REMOTE-CUSTOMER SERVICE AGENTS! Job Details: * Contract to hire * Hours: 10:00am - 6:30pm EST * Remote - Equipment Provided * Benefits Included Qualifications: * A candidate that has strong customer service experience in a financial services industry is desired. * 2-3+ years of customer service experience either over the phones or face to face * Experience performing in a call center environment utilizing telephony-related production tools. * In lieu of CSR experience, they would also consider candidates with a Bachelor's degree * Type 7,000+ KPH * Able to meet strict attendance expectations and call metrics. A Day In The Role: Providing call center callers with timely, accurate, and customer-focused claim information, solicit information needed to perfect the claim, consistently deliver a superior level of customer service, document the claim system, work with the STD, SDI, AM, LTD, Life and AD&D products, and perform well in a call center team environment. * Needs to enter information into the system while on the phone with a customer quickly and accurately (data entry). * Ability to multi-task, this is not strictly telephone work. * Good with working on a computer and on the phones all day. * Scheduled lunch breaks. Responsibilities: * Provide various external and internal callers with timely, accurate, and customer-focused disability and/or life and/or leave claim information. * Solicit information from various sources needed to appropriately document new claim submissions, ongoing claims, other applicable situations, etc. * Record summaries of information exchanged in our claim system with a high level of accuracy and detail easily understood by the user. * Issue timely and accurate claim acknowledgement correspondence. Process incoming documents with high coding integrity and distribute immediately. * Remain fully compliant with operational standards. * Meet or exceed call center operational metrics. * Maintain a superior level of genuine caring and empathetic customer service throughout all interactions. * Take appropriate actions to earn the caller's trust. * Anticipate customer needs and take action. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.