Technical Operations Specialist - ServiceNow/Power Bi

TEKsystems
$61.72 / hr
life insurance, sick time, 401(k), retirement plan
United States, North Carolina, Charlotte
Nov 23, 2024
No C2C ( Must work W2) Must work on site 3 days a week in Charlotte, NC TEKsystems is seeking a Technical and Operational Specialist to join our CTO team. This role will provide the technical and operational expertise needed to develop consumable and actionable metrics. The successful candidate will create and develop accurate, consistent messaging that addresses several key areas, including defining team messaging, reducing complex events into senior leader consumable detail, and utilizing tools like PowerPoint to consolidate the team's story. Key Responsibilities: * Take data and place it into Power BI, draft significant bullet points, and create presentations. * Demonstrate strong business acumen by documenting complex problems and condensing extensive PowerPoint decks into concise, executive-ready presentations. * Understand technology and possess strong business skills, including data mining and pulling information from ServiceNow. * Work with incidents, problems, and changes, extracting data from ServiceNow reporting. * Summarize current state/issues with Excel/PowerPoint and direct information to appropriate teams and top executives at Wells Fargo. * Define team messaging for delivery across the Technology team. * Reduce complex events into senior leader consumable detail. * Utilize PowerPoint to consolidate the team's story, including successes, value adds, and opportunities for automation. * Create visually appealing and effective presentations that convey information, ideas, or data. * Engage stakeholders by assessing the impact of communications and engaging them as needed. * Demonstrate project management and team-building skills. * Create technical documentation, such as tutorials and organizational systems, that are clear, concise, and valuable to consumers. Required Skills: * Proficiency in Power BI. * Advanced Excel skills. * Advanced PowerPoint skills. * Understanding of Incident, Problem, and Change technology operations (ITSM model). * Experience in data mining and pulling data from ServiceNow. Additional Skills & Qualifications: * Strong analytical and problem-solving skills. * Excellent communication and collaboration abilities. * Ability to work independently and make informed decisions. * Thick-skinned and mature, with experience working in a medium to large enterprise. Benefits: * Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. B * Benefits are subject to change and may be subject to specific elections, plan, or program terms. * If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax * contributions available * Life Insurance (Voluntary Life & AD&D for the * employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.