( Remote ) Customer Care Specialist

TEKsystems
$18.00 - $19.50 / hr
United States, Florida, Orlando
Nov 23, 2024
Customer Care Specialist Anywhere (18.00 USD/hour) (Paid Training) Highlights of the job: * Industry: Customer Support **** Employment Type: Contract to Hire * * Must be able to work Monday-Friday between the hours of 8am-12:00am EST and Saturday and Sundays 9am-9p EST (group has multiple shifts - shift swaps occur multiple times a year, so candidates need to be able to work during any/all open hours) * Start date: 1/6/2025. Benefits of this role: * Overtime available * Opportunity for growth to Sr. advisor * Helpful and supportive leadership and executives * Opportunity to work for one of the top Automotive Company in Michigan * * A Day in the Role: * Continuously aim to improve customer satisfaction, productivity, and efficiency by making recommendations that benefit the customer making their EV buying and owning experience better * Ability to filter/process who is on the line (product loyalist, conquest person, etc.) and think differently about who they are/their perspective and issues. * Serve as the product experts for the current EV product line up, additional EVs in the future and all associated products/services. **** * Assist customers via chat, phone, and email with product, reservation, ordering, dealership, service, home-charging and recall-related questions Take ownership of customer interaction and ensure that all customer questions are answered This position will be 80% phone work and 20% chat and email follow up and post case documentation. * * Requirements: * Excellent verbal and written communication skills * Must have at least 1 year of experience with call center * Ability to handle high stress situations. * Problem solver/ de-escalation handler * Account documentation Next Steps: TEK systems recruiting team will reach out to you to discuss next steps in 10 business days. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.