Customer Care Specialist
 TEKsystems | |
$18.00 - $19.50 / hr
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life insurance, sick time, 401(k), retirement plan
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 United States, Michigan, Warren | |
 Nov 23, 2024 | |
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TEKsystems has a new Remote EV Concierge opportunity in Michigan.
*Essential Duties and Responsibilities:* * This role will be supporting existing and prospective EV owners to deliver an exceptional customer experience while building lasting relationships. * Answering product questions, discussing charging options, helping with product orders or reservations, setting up dealership appointments or responding to customers. * Serve as the product experts for the current EV product line up, additional EVs in the future and all associated products/services. * Assist customers via chat, phone, and email with product, reservation, ordering, dealership, service, home-charging, and recall-related questions. **** *This position will be 80% phone work and 20% chat and email follow up and post case documentation. *Must have 2 years call center experience **Associate degree preferred.* *Benefits:* Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.If eligible, the benefits available for this temporary role may include the following: * *Medical, Dental & Vision* * *Critical Illness, Accident, and Hospital* * *401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available* * *Life Insurance (Voluntary Life & AD&D for the employee and dependents)* * *Short and Long-term Disability* * *Health Spending Account (HSA)* * *Transportation Benefits* * *Employee Assistance Program* * *Time Off/Leave (PTO, Vacation or Sick Leave) * *Next Steps:** *The recruiting team will reach out to discuss next steps in 10 business days. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. | |