Senior Manager Endpoint Management

At HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas to work every day. As we work to weave diversity, equity, and inclusion into our work and foster a sense of belonging throughout the company and within our communities, we constantly ask ourselves: What is our impact on the world?

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Each and every role throughout our organization makes a difference in our ability to change the world for the better. Read further to learn how you could help make great things possible not only in your community, but around the world.

The primary responsibility of the Senior Manager of Endpoint Management is to oversee all endpoint devices within the organization, including desktops, laptops, smartphones, AV systems, and tablets. This role operates under the strategic direction of the Managing Director of the Information Technology Group and is accountable for developing and implementing strategies and procedures for user endpoints.

Key responsibilities include leading the workstation, persistent virtual desktop, mobility, audio-visual, and application administration teams. The position entails continuous monitoring of endpoint health and performance, generating reports to evaluate effectiveness, and formulating cohesive endpoint management strategies. Additionally, the Senior Manager is tasked with developing and enforcing IT policies regarding endpoint usage, security, and compliance.

Collaboration is essential, as this role coordinates with various teams within ITG and Corporate Technology, as well as corporate functions such as Internal Audit, Corporate Communications, and Enterprise Risk Management, to enhance and mature endpoint practices at HDR.

Essential Duties and Responsibilities

Provide direction, recommendations and guidance in deploying, monitoring, and maintaining endpoint devices to ensure they are secure, updated, and functioning properly.

Coordinates the implementation of security measures like antivirus software, firewalls, and encryption to protect devices from threats and vulnerabilities.

Plays a crucial role in maintaining the security, efficiency, and effectiveness of IT endpoints

Managing the installation and updates of software applications across all endpoints to ensure compliance and efficiency

Ensuring that all devices are configured correctly according to organizational policies and standards.

Providing oversight for the technical support and assistance to users regarding their endpoint devices

Developing and enforcing IT policies related to endpoint usage, security, and compliance

Provide effective leadership to the overall endpoint management organization

Participate and actively contribute to ITG operational success through collaboration and coordination with other ITG departments

Communicate ITG vision and strategy to the IT endpoint management and their staff

Develop and maintain the endpoint management organization budget

Preferred Qualifications

Minimum of 5 years experience in IT management, with a focus on endpoint management, system administration, or IT support.

Knowledge of endpoint security practices, including antivirus, firewalls, and encryption technologies.

Proficiency in endpoint management solutions (e.g., SCCM, Intune) and knowledge of software deployment processes.

Strong understanding of various operating systems (Windows, macOS, Linux, mobile OS) and their management.