Airport Queue Line Attendant - Denver International Airport (DIA)

Goodwill of Colorado
retirement plan
United States, Colorado, Aurora
Nov 22, 2024
Description *Applications due by December 6, 2024* Pay Range DOE: $20.50/hour - no shift differential Work Schedule: 4:30 am to 1:00 pm or 12:30 pm to 9:00 pm. Forty (40) hours per week. Two (2) consecutive days off per week on a set schedule. Expanding to a 24-hour/7-day per week coverage in early 2025. This means the possibility for more shifts. Work Location: Denver International Airport, 8500 Pena Blvd, Denver, CO 80249 This position is eligible for Paid Sick and Safe Time (PSST) under the Healthy Families and Workplaces Act. All employees may also make pre-tax or post-tax (Roth) contributions to our retirement plan - must be 18 years of age to participate. Goodwill of Colorado is a Public Service Loan Forgiveness Program (PSLF) eligible employer. JOB SUMMARY: Goodwill Staffing is seeking an Airport Queue (Line) Attendant with experience delivering exceptional service. Goodwill Staffing's client has a culture that is personified by its employees, people who share a single focus and are inspired to offer great service. If you have ever been through "Clear" or "TSA" at Denver International Airport, these are the entities our client works with and supports. Our client's role is straight forward - keep the line moving with a smile and sometimes a "loud" voice! Goodwill Staffing's client is a small but mighty business, -- woman and minority owned and they have a multi-year contract at Denver International Airport to satisfy the travelling public. Our Goodwill Staffing client lives by the Golden Rule in all that they do -- the simple idea that if you treat people well, the way you would like to be treated, they will do the same." They apply this to all - the travelling public, TSA, Airport Operations as they work to support the Den Brand and make DEN the #1 Airport in the US! Join our Team! ESSENTIAL FUNCTIONS: Work on a team that is built around adaptability and flexibility, service, passion, professionalism, ethic for work integrity, communication, and teamwork. Goodwill Staffing's client is located at the heartbeat of Denver - Denver International Airport (DEN). They support 65,000 travelers daily from all over the world as they work to travel and navigate through DEN. We work to welcomes travelers and their loved ones, explaining the Queue or "Line process." Also assist those travelers that may be Veterans, Preferred Fliers, or those with special needs to help them navigate through the queue process as well. We respond to a wide variety of traveler requests by accurately assessing their needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction. This position does require an applicant with a commitment to serve people. We offer flexible schedules, but you must commit to be able to work morning or afternoon shifts; weekends, and holidays. As well as great ability to multitask and prioritize as well as prioritization as we may shift Queues from North Checkpoint to South Checkpoint. Duties include: Provide wayfinding and customer services to the general public ( restroom, parting locations, etc.). Manage the Queue (Line) systems at each of the TSA security checkpoints including verification of appropriate credentials prior to entering into the queue systems. Checkpoint Diverting: Maintain equal utilization of all TSA security checkpoints by diverting passengers to the checkpoints with the lowest wait time, being mindful of passenger walk times required to move from one location to another. Data Metrics: Log and report checkpoint data metrics to include checkpoint wait times, available screening lanes, travel document check positions, and other checkpoint data. Follow established post orders. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education: A High School diploma or equivalency is required. Experience: Previous customer experience and ability to work effectively under pressure in a dynamically changing environment. Other: Requires attention to detail and critical thinking skills and working with fellow teammates. Good command of the English language as well as Bi-Lingual skills are a definite plus. Successful candidate must possess legal work authorization in the United States Background Compliance: In accordance with the CLIENT'S security and background requirements, the incumbent must pass a thorough background check per the CLIENT's contract. This may include a criminal history search, CBI/FBI fingerprints, CBI name check, MVR/DMV search, psychological screening, sex offender search, SAM/OIG search, CAPS check, DORA check, drug and/or alcohol screening, DOT testing, or any additional requirement set forth by the CLLENT to ensure security compliance. For additional background requirements, please contact your Goodwill Staffing Representative for additional information. Goodwill is an Equal Opportunity Employer dedicated to employing qualified individuals including those with disabilities, protected veterans and military spouses. Goodwill participates in E-Verify. For more information on E-Verify, please contact DHS: 888-897-7781 or www.dhs.gov/E-Verify We promote a Safe & Drug-free Workplace. Physical Requirements Attachment to Job Description Job Title: 274 - GSS - General Laborers Dept Number: 5450 The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Guide to Physical Requirements: Continuously (5-8 hours) Frequently (3-4 hours) Occasionally (1-2 hours) Never LIFTING: (as defined by ADA) Heavy: 45 lbs & over - OCCASIONALLY Moderate: 15-44 lbs - OCCASIONALLY Light: 14 lbs & under - OCCASIONALLY CARRYING: Heavy: 45 lbs & over - OCCASIONALLY Moderate: 15-44 lbs - OCCASIONALLY Light: 14 lbs & under - OCCASIONALLY PUSHING/PULLING - FREQUENTLY REACHING: Above Shoulder - OCCASIONALLY At Shoulder - FREQUENTLY Below Shoulder - FREQUENTLY TWISTING - FREQUENTLY BENDING - FREQUENTLY KNEELING/CRAWLING - FREQUENTLY SQUAT - OCCASIONALLY CLIMBING: Use of legs only (stairs) - FREQUENTLY Use of arms & legs (ladders) - OCCASIONALLY HEARING - CONTINUOUSLY VISION: Visual, close - CONTINUOUSLY Visual, distant - CONTINUOUSLY Visual, depth perception - CONTINUOUSLY HANDS/FINGERS: Simple grasping - FREQUENTLY Fine Manipulation - FREQUENTLY Repetitive Movements - CONTINUOUSLY WALKING - CONTINUOUSLY STANDING - CONTINUOUSLY SITTING - NEVER SPEAKING - CONTINUOUSLY OTHER, please describe - Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)