Senior Account Sales Representative

Sells products and services to customers in assigned areas/properties through door-to-door solicitation and by building relationships.

Actively and consistently support all efforts to simplify and enhance the customer experience

Meets established objectives relative to sales goals and increased sales volume and penetration through assigned leads and assigned property portfolio

Solicits residential customers through door-to door solictiation and by building relationships with property management and explains products and services available to same

Generates incremental revenue from existing customers by adding new/additional services or upgrades

Responds to customer problems and complaints according to established company policy; follows through to ensure issues are satisfactorily resolved

Maintains a well-informed knowledge base of competitors activities throughout assigned territory; informs manager of any changing competitive pricing programs or marketing directions

Attends and actively contributes to sales meetings and training programs

Accurately completes all necessary paperwork to support sales activities in a manner consistent with quality control guidelines, including dispositions, sales orders and sales reporting

Collect and account for funds and provide receipts according to Company policy and guidelines

Skills/Abilities and Knowledge

Ability to read, write, speak and understand English

Knowledge of cold call sales skills, persuasion, and clear communication skills

Ability to travel (including during inclement weather) to and from assigned territories and company facilities using a reliable personal vehicle

Ability to work outside for extended periods in any season and/or during inclement weather

Familiarity with computer operating systems, a myriad of consumer and commercial communications devices (e.g., PDAs, smartphones, routers, modems, converters, and wireless devices), and computer software applications

Ability to complete documentation accurately

Ability to build mutually beneficial relationships with all management at assigned properties

Ability to communicate orally and in writing in clear and straightforward manner

Ability to maintain confidentiality

Ability to deal with the public in a professional manner

Education

High School Diploma or equivalent work experience

Related Work Experience

Minimum of 1 year experience in sales or customer service

Certifications and/or Licenses

Valid driver's license with a satisfactory driving record within Company required standards

PREFERRED QUALIFICATIONS

Skills /Abilities and Knowledge

Ability to maintain high level of self-motivation

Ability to maintain favorable relations with subscribers, vendors and employees within the service area

Knowledge of communications technologies and services, with an emphasis on data networking fundamentals

Ability to prioritize and organize effectively

Ability to use personal computer and software applications

Knowledge of cable or telecommunications services

Experience with consumer education of products and services

WORKING CONDITIONS

Office environment and / or outside environment with exposure to inclement weather

Must be able to lift 10-20 pounds for 20 - 30 feet (digital boxes, etc.)

Exposure to moderate noise levels

Must be able to work evenings and weekends

Variable hours: may include weekends, holidays, and split days off

EOE

Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability

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