Director/Sr. Director of Product Management, Service Cloud

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About Salesforce

We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

As a Product Manager, you will develop the strategy and own the product roadmap and vision for product usage data. We provide insights that fuel critical decisions across the company, including executive leadership that uses them to set strategic directions for Salesforce! You'll be working closely with various collaborators to develop an understanding of internal customer use cases and work with our engineering architects to implement your roadmap. You will work through ambiguity to be able to get results while leaning on relationships with key internal partners to align priorities and provide prioritized use cases for our engineers

Your Impact

• Own parts of our cross-industry product Point of View and directional roadmap including how it works with/leverages partner integrations.

• Own, drive and support the vision/strategy/roadmap/development for industry-specific solutions

• Work with PMs in other clouds like Marketing, IoT, Einstein, etc to identify what we can leverage/extend/optimize for industries

• Work with Engineering to specify, detail, build and release product/features

• Work with our Industries experts to define the next business problem to solve that brings a multiplier effect to our team

• Engage with customers, partners, and ISVs, along with product ambassadors from across Salesforce to prioritize the right features

• Represent Salesforce as a product expert at customer interactions, industry and corporate events, community sites and social media.

Required Skills

• Demonstrable experience Or willingness to learn building enterprise SaaS products

• Willingness to learn and comprehend Enterprise architecture

• Product Management skills and business acumen around the building and launching of products

• Ability to work in a team of other PMs who have dependencies on you and vice versa. Others would leverage much of what you work on with corresponding needs for their functionality.

• Ability to work with Development Engineers, Quality Engineers, User Experience specialists, and Content Experience specialists day in and day out to provide direction, prioritization, detail out epics/user stories and ensure successful delivery

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