Sales Support Manager
Benefits:
- Free Employee Only Health Insurance
- Competitive Benefits Package
- 401(k) with Company Match
- Paid Time Off
Job Objective: Provide support and leadership to sales representatives by servicing existing accounts, maintaining long-term customer relationships, growing SOW, and providing outstanding customer service.
Essential Duties and Responsibilities: In addition to the essential job functions described below, all associates will perform duties as requested by management. Assigned responsibilities and duties may vary based upon location size and operation.
Knowledge, Skills, and Abilities:
- Customer service and sales skills
- Capable of analyzing issues and developing solutions
- Ability to be creative and innovative
- Excellent communication skills (oral and written)
- Interpersonal and Listening skills
- Judgement and decision-making ability
- Organization and time management skills
- Product and Vendor knowledge
- Understand how to interpret reports analysis, channel products, and customers
Customer Relations:
- Work in tandem with sales to provide account maintenance and extend the reach of our strategic salesforce
- Perform account management functions including assessing inventory needs, upselling and increasing SOW, new product presentations, and operational and billing issue resolution
- Develop and maintain relationships with assigned customers to include key accounts
- Ensure follow up with customers on orders and inquiries, ensuring customer satisfaction
- Maintain and update customer pricing
- Promote company capabilities and marketing promotions to customers
- Develop and maintain vendor relations
- Explain company policies and procedures (warranty information, collections policy, return goods policy, etc.)
- Address and resolve customer complaints in a timely basis
- Assist in development of Annual Strategic Planner to include the sales budget for customer list
- Monitor sales trends and product performance results
- Continually enhance sales skills in order to promote a professional image
People Leadership
- Responsible for the careers, development, and capabilities of the Sales Support Specialist staff.
- Demonstrate the ability and willingness to successfully coach, mentor and empower staff members.
- Lead with a strong ethical and social conscience.
- Ability to support and engage teams in a hybrid/remote work environment.
- Provides leadership, guidance, development, and motivation to staff to achieve superior results and accomplish business objectives.
- Establishes and maintains associate performance standards, setting goals and defining development needs.
- Provides ongoing, timely feedback and periodic formal performance evaluations, per company guidelines
Other
- Maintain communication with management with regards to pricing issues in the market place
- Maintain communication with management by developing weekly itinerary and use of MAP reports
- Ensure customer account information is accurate in the system
- Represent the company in a professional manner at all times ensuring quality customer service
- Abide by all policies, rules, and regulations of the company including all applicable safety rules, regulations and procedures
- Support corporate programs, goals, and initiatives of the company
- Work overtime as needed
- Possess and maintain an unrestricted, valid driver's license.
- Perform the essential duties and responsibilities listed in this job description in a manner that would not endanger the health or safety of the employee, other employees, customers, or members of the public
Performance Measurements:
- Growth of existing account sales and gross profit
- Customer feedback
- Sales of strategic products
- Inventory and order management accuracy
- Development and ongoing measurement of sales compared to sales budget
- Team Functionality
Requirements:
- At least 3 to 5 years of experience in leading or managing a team
- Experience using CRM systems to manage customer relationships and data
- Advanced proficiency in the Microsoft Office Suite
About the Company: RelaDyne, Inc. is the established leader in lubricant sales, distribution, equipment reliability services, and value-added services. Our location is currently looking for a motivated Dispatcher with a strong work ethic. Please apply or share with your friends today!
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Equal Opportunity Employer/Disability/Veterans
RelaDyne, and its affiliates, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ethnicity, sex, age, gender identity, sexual orientation or identity, genetic information, status as a protected veteran, status as a qualified individual with disability, or any other protected class status.
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Reladyne
paid time off, 401(k), remote work
Jan 10, 2025