Manager, Go-to-Channel

You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.

At our core, we are dedicated to enriching lives by bridging the gap between individuals and premium wireless experiences that not only meet but exceed expectations in value and quality. We believe that everyone deserves access to seamless, reliable, and affordable wireless solutions that enhance their day-to-day lives, connecting them to what matters most. By joining our team, you'll play a pivotal role in this mission, working towards delivering innovative, customer-focused solutions that open up a world of possibilities. We're not just in the business of technology; we're in the business of connecting people, empowering them to explore, share, and engage with the world around them in ways they never thought possible. You and your team will support a field of almost ten thousand agents across four partners and six locations who represent eight Value brands and 23M customers.

Building on our commitment to connect people with quality experiences that offer the best value in wireless, let's delve deeper into how we strategically position our diverse portfolio to cater to a broad spectrum of needs and preferences. Our portfolio, comprising 11 distinct brands, is meticulously organized into five families, each designed to address specific market segments and distribution channels to maximize reach and impact.

• Total by Verizon & Verizon Prepaid: At the forefront, we have Total by Verizon and Verizon Prepaid, our flagship brands available at Verizon exclusive and/or national/retail stores. Verizon Prepaid continues to maintain a robust and loyal consumer base, while Total by Verizon is on a rapid ascent, capturing the hearts of more customers with its compelling offerings.

• Straight Talk, TracFone, and Walmart Family Mobile: Straight Talk, Tracfone, and Walmart Family Mobile stand as giants in our brand portfolio, boasting significant presence in Walmart. Their extensive reach and solidified position in the market underscore our commitment to accessible, high-quality wireless solutions across diverse retail environments.

• Visible: Visible, as a standalone brand family, caters to the digitally-savvy, single-line customers who prefer streamlined, online-first interactions. This brand is a testament to our adaptability, embracing the digital evolution of customer engagement.

• Simple Mobile: Carving out a niche of its own, Simple Mobile shines as the premier choice among authorized resellers. Its consistent recognition as the most carried brand in Wave7 Research's prepaid dealer survey for 36 consecutive quarters speaks volumes about its popularity and reliability.

• SafeLink: SafeLink remains dedicated to serving customers through government subsidies. With a strategic pivot towards Lifeline in the absence of ACP, SafeLink continues to fulfill its mission of providing essential communication services to those in need.

Join the team that connects people with quality experiences that give them the best value in wireless.

What You'll Be Doing:

The Manager, Channel Readiness is responsible for orchestrating successful launches of high-priority initiatives for the Value Brand team in the Verizon Value CRO organization. This position plays a critical role in delivering on Value business priorities by keeping our front line informed, prepared and delivering at the highest caliber.

This team is responsible for ensuring the successful planning and execution of product, system, and process launches, including coordination with strategy, operations, frontline, and other cross-functional teams. The role will have responsibility for allocating resources, guiding work & decisions throughout the project lifecycle to achieve business objectives and ensure the best possible experience for our customers & employees.

This is a role that requires strong prioritization, critical thinking, and relationship-building skills as you will simultaneously coordinate the management of dozens of complex launches - identifying obstacles, devising/implementing creative solutions, providing insightful/actionable updates & ultimately ensuring successful on-time delivery.

You possess a strong blend of analytical, tactical, strategic, people management skills, and the ability to operate on multiple levels and horizons. You possess a fierce commitment to quality and productivity, and the ability to work with a broad range of stakeholders to manage a high volume, high velocity, and high complexity environment. You can create an engaging presentation that tells a clear story highlighting plans and expected results. You have the ability to speak up and lean in hard, but with empathy and compassion.

Responsibilities:

• Creating and fostering the strategy for our Channel Readiness workstreams in alignment with the blueprint for growth VVO & VCG strategy

• Build strong relationships to set our channel partners up for success in serving our customers across Value brands

• Develop intake and prioritization platforms for Value initiatives such as launches, promotions, training, and communications.

• Lead the strategic relationships with our EPO, PMO and GTM teams to build seamless ways of working in bringing initiatives to channel channel teams for execution

• Drive coordination efforts across our Go-to-Channel teams' project / program leads, business stakeholders and the Value leadership team for comprehensive, consistent initiative updates

• Identifying subject matter experts for elements and aligning yourself with these stakeholders to develop solutions for challenges

• Establish a governance process to ensure stakeholder alignment from intake to execution

• Create compelling and well-supported presentations to communicate readiness plans, and status updates

• Act as a point of alignment and inspection of upstream decisions and activities before channel execution

• Channel advocate in go/no-go discussions and decisions

• Drive the creation of a formal post-mortem process to ensure key objectives are met for an iterative execution approach

You'll need to have:

• Four or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.

Even better if you have one or more of the following:

• An MBA, or an M.S. in a related field.

• 8+ years of relevant experience

• Project Management Professional (PMP) certification, VLSS certification in Green Belt or Black Belt.

• Ability to work in a cross-functional team environment with changing and evolving roles and responsibilities.

• Strong project management skills, multitasking is vital to success

• Ability to present and interact with all levels of management.

• Presented findings and insights targeted to what that audience cares about (up to the executive level). The ability to influence without direct authority.

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.