IT Support Specialist

Novonesis

United States, California, Davis

Nov 21, 2024

Location:USA : Davis

State:California

Country:USA

Our purpose points the way

In Novonesis, we know that solutions rooted in biology can help solve humanity's biggest challenges. Since we began more than a century ago, this has been our guide. It's how we've gotten so far. And it's how we'll impact the future. Now, more than ever, the world needs change. And with biosolutions, the possibilities for transformation are endless.

We're here to better our world with biology.

Join us as our new IT Support Specialist

The onsite IT Support Specialist role provides day-to-day IT support, incident management, and service request fulfillment; engages in problem and knowledge management; and collaborates with vendors and internal teams to deliver new solutions.

In this role you'll make a difference by:

Providing day to day IT support of assigned activities i.e., engage with site users including chat & call handling, processing requests/tickets.
Workingclosely with Novonesis Global IT to coordinate work and data synchronization between Davisand the Global systems
Coordinatingwith Global SDSS Team to manage on premise server hardware, server downtime, and restarts when needed
Incident Management and Service Request fulfillment covering:
- Monitoring of the site's service requests and incidents, ensuring they are addressed and resolved in a timely manner
- Diagnosingand troubleshoot of HW and SW problems
- Dispatching requests/tickets to 2nd and 3rd level;
- Organizinghardware replacement and install new software on clients' PCs.
- Local IT infrastructure services, to include physical infrastructure, telephony services and conference rooms
Taking part in problem management and knowledge management
High focus on local end-user satisfaction
Smart hands support for internal teams, projects, and vendors for the delivery of new solutions
Network connectivity troubleshooting
Supporting the IT onboarding and training of new Novonesis employees
Monitoring IT trends among site users
Coordination of computers in both lab and office settings
Working with IT Security to ensure that lab computers are set up appropriately based on the IT security guidelines
Strong assest management for in-scope hardware and software

External contact responsibilities:

Vendor management and coordination on site
Monitoring vendor performance and compliance on site

To succeed you must hold:

Technical Expertise

Windows OS Proficiency: In-depth understanding of Windows OS for troubleshooting
Strong knowledge of Linux systems and networking
Networking Fundamentals: basic knowledge of network components and CLI commands
Office 365 Mastery: comprehensive understanding of Office 365 architecture and issue resolution
Active Directory Basics: familiarity with Active Directory components and LDAP queries
Knowledge of Linux and Windows servers and server hardware
PC Hardware & Software Expertise: Strong understanding of PC components and software installation
IT-support education, training or certification (preferred)

Mobile Device Management

iOS Support & InTune Enrollment: Hands-on experience with supporting iOS devices and InTune enrollment

Education & Experience

IT/Engineering Degree: Bachelor or Associates degree in IT related field or equivalent experience
ServiceDesk Background: 2+ years of experience in ServiceDesk or Service operations
IT Operations & Service Delivery: solid experience in IT operations and Service Delivery

Additional Requirements

Interpersonal & Communication Skills: trong communication and relationship-building abilities. Ability to work in an interdisciplainary team environment
ITIL or Incident Management: experience with ITIL framework or relevant incident management (preferred)
Creative problem solving and a drive for continued learning
Language Fluency: proficient in English

Could our purpose be yours? Then apply today!

Application deadline: 12/31/24

At Novonesis we commit to an inclusive recruitment process and equality of opportunity for all our job applicants. We recommend you not to attach a cover letter to your application. Instead, please include a few sentences in your resume/CV about why you are applying. To ensure a fair recruitment process, please refrain from adding a photo in your resume/CV.

Novonesis is committed to creating a diverse environment and is proud to be an equal opportunity and affirmative action employer. All employment decisions are based on business needs without regard to race, color, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, disability, or veteran status.

Want to learn more?

Learn more about Novonesis, our purpose, and your career opportunities at novonesis.com

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