Personal Banking - Sales Development Officer

This position will be responsible for a Region of Banking Centers within Hillcrest Bank. Region includes Utah, Texas and Idaho Markets.

It starts with our culture...

Common sense has never been common.

If it were, the world would be a different place. Things would run smoothly and on time. People would do what they say and say what they do. Everything would be fair, without all the small talk. And banks would only sell you what you need. When a banker looked at a client, they wouldn't just see a number, they'd see a dad or a mom or a graduate or a business owner. Our Bankers understand the complexities of people's lives and offer simple solutions.

That's the basics of Relationships. Fairness. Simplicity. When you choose our Company, you have an opportunity to make an impact beyond the walls of our buildings.

We have a long-standing commitment to Equity, Diversity, and Inclusion. Through our banking relationships, investing, grants, and volunteerism, NBH Bank promotes the growth, revitalization, and sustainability of the communities we serve. We believe that these are important elements in building and sustaining a successful organization and a positive, results-driven culture. We strive for all our associates to feel welcome and empowered at work.

The focus of this position is working with others, building and maintaining relationships, and working closely and accurately within established guidelines. In addition, this job involves assisting the associates with achieving performance goals and results which are aligned with the larger picture of the bank and its strategic goals.

As a Sales Development Officer, you will support the Banking Center Leader as they lead the enterprise sales process within their market. You will offer direct support for their assigned market and banking centers, providing coaching that focuses on the delivery of the Relationship Building Process and superior Client experience, including, but not limited to, increased sales productivity, new relationship and account onboarding, communications, program and project support. You will work alongside the Banking Center Leader, the Business Banking Center Managers/Banking Center Managers and Training Partners to understand performance outcomes and associated activities to jointly strategize the best approach to close gaps, gather best practices and concerns. You will regularly visit the banking centers to personally observe, inspect and teach/coach to improve soft skills and product knowledge. A persuasive, teaching style of communication is required to communicate the company's policies, programs, products and systems. Necessary feedback/corrections must be made in a constructive, supportive manner.

The Sales Development Officer should be able to interpret client experience and effectively coach associates, consistently sharing success stories, behaviors and tools to influence behaviors. Additionally, the Sales Development Officer is expected to build a great rapport with banking center associates, adhere to the bank's operational compliance, audit and security policies, and treat others with respect and consideration regardless of their status or position. Serving as a key leader, you will work towards reinforcing and improving the performance of the team to ensure results that surpass the internal and external standard of excellence.

Minimum Requirements:

• Bachelor's degree in Business, Finance or equivalent combination of education and related work experience
• 7+ years progressive experience in supervisory or management experience
• This position requires compliance with all mortgage regulatory requirements and NBH's compliance policies related to these requirements including acceptable background check investigation results. Successful candidates must also meet ongoing regulatory requirements including additional screening and required reporting of certain incidents
• Must possess a valid driver's license

Preferred Requirements:

• Master's degree in Business, Finance or equivalent years of on the job experience
• 10+ years progressive experience in consumer, credit management or consulting

Desired Qualifications: Ideal candidates for this position should possess some or all of the following qualifications:

• Highly skilled in Relationship and Deposit growth strategies and tactics
• Effective written, verbal and interpersonal communication skills; demonstrated ability to speak effectively to internal and external clients
• Strong attention to detail and ability to complete work accurately
• Ability to handle multiple tasks simultaneously
• Capacity to work with multiple computer and software systems such as Outlook, Word, Excel, PowerPoint and Banking specific systems
• Strength in improving and reinforcing the performance of others through the facilitation of skill development using feedback that builds confidence and maintains self-esteem

Work Environment:

We are a culture that believes that people are our greatest asset and are at the heart of everything we do. We take pride in bringing clarity and simplicity to our associates (employees) and clients. Our decisions are made efficiently, fairly, and locally. Our success is directly tied to the communities we serve. It is equally important for us to look through the lens of our applicants and associates to identify their individual needs. As such, we want to share the following:

• We are committed to our core value of meritocracy and supporting our associates in growing within their role.
• Office setting
• May be requested to work evenings and weekends for special program events
• Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected
• Standing for extended periods of time (typically no longer than 8 hours)
• Must be able to work at a rapid pace for long periods of time
• Must be able to push, pull, pull up, bend at the knees and waist, twist body at the waist, raise and hold arms overhead, turn head-neck-shoulders as needed, grasp and hold tools and other items with hands, for either extended periods of time or many times throughout the workday

Thank you for your application!
The Bank is committed to providing qualified applicants and associates reasonable accommodation, when necessary, to enable the individuals to complete the application process and/or perform the essential functions of the job. An applicant and/or associate requiring reasonable accommodation to perform any essential job function, should contact Human Resources.

The Bank's policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. The Bank is proud to be a drug-free workplace.

Selected candidate(s) for hire must complete the following prior to employment: a criminal history report, global screen, drug screen, employment credit report and if applicable, a driving record. Applicants must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.