MANAGER OF OPERATIONS, COMMUNITY HEALTH CENTER
 Cook County Health and Hospitals | |
51.250
| |
 United States, Illinois, Chicago | |
| 1969 Ogden Avenue (Show on map) | |
 Nov 17, 2024 | |
|
Job Posting
:
Nov 14, 2024, 3:18:02 PM
Closing Date
:
Nov 29, 2024, 5:59:00 AM
Full-time
Shift Start Time
:
8:00
A.M.
Shift End Time
:
4:00
P.M.
Collective Bargaining Unit
:
AFSCME 1276
None
Posting Salary
:
51.250
Organization
:
Health and Hospital Systems
JOB SUMMARY The Manager of Operations, Community Health Center works closely and directly with the Physician Leader, plans, directs, organizes, and controls activities within Cook County Health (CCH) community health center and/or for service line. Oversees all aspects of center operations and provision of patient care services including management of clinical, administrative, and interdisciplinary staff, patient access and flow, resource allocation and the quality service delivery for assigned area. Is accountable for staff management, financial performance, labor productivity, adherence to patient access and practice standards, quality improvement, and regulatory compliance. Responsible for effectively and independently initiating, delegating, supervising, and monitoring functions within the center, including resource allocation, work assignments, determination of daily work priorities and actions required to meet deadlines and resolve problems. Responsible for 24-hour administrative management accountability and day-to-day management of multi-provider group(s) practices or service line. Establishes collaborative partnership with physician site leadership to achieve system goals and objectives for the practice or service line. Works with Nursing leadership on implementation of approved clinical practices and standards This position is exempt from Career Service under the CCH Personnel Rules General Administrative Responsibilities Collective Bargaining
Discipline
Supervision
Management
Typical Duties Manages and oversees all aspects of center operations and provision of patient care services * Accounts for staff management, financial performance, labor productivity, adherence to patient access and practice standards, quality improvement, and regulatory compliance * Reviews routine and ad-hoc reports that provide information on practice volumes, cycle time, provider productivity, fiscal year (FY) statistics, sharing information with staff * Maintains and approves provider templates to ensure they meet the standards set forth by System goals; discusses variances with lead provider and develops action plan as required * Ensures that all practice Provider and ancillary encounters are billed within the established timeframe * Manages center's operating and capital budget, monitors personnel and general expenses, responding to variances * Ensures that staff fully utilize IT systems and are up to date on CCH registration and insurance plans requirements * Prepares and posts schedules in a timely manner to ensure adequate staffing coverage on a daily basis * Monitors vacancy and turnover rates. Develops action plans to meet daily requirements that provide appropriate standards of care * Recommends adjustment for ongoing staffing model in accordance with care needs of the population * Audits staff productivity and develops established benchmarks for performance- addresses performance deficits with individualized staff improvement plans * Maintains Attendance and Tardiness Records; prepares and administers discipline for abuse of policies and procedures and non-adherence to clinical practice standard * Conducts monthly meeting with staff to discuss System generated information, reports and other pertinent information presented in management and leadership meetings. Maintains records of meetings, including attending roster * Ensures staff meets PCMH and clinical practice requirements, including providing patient access, doing daily huddles, patient screening, pre visit planning, reminder calls and follow-up calls to increase show rates * Oversees and maintains timekeeping for staff and maintains acceptable levels of overtime * Handles Patient Complaints and initiates Recovery; documents, tracks patient concerns and conducts patient interviews and follow-up * Responds to EMERS reports in an acceptable time frame * Monitors Press-Ganey data regularly. Reviews and disseminates to staff with subsequent plans to improve the patient experience * Converses and engages patients to collect feedback and to address concerns related to patient experience * Tracks patient activity daily through dashboard, identifying trends * Orders all medical consumables, office supplies, printed forms, according to established procedures for P-Suite * Maintains inventory of all office and clinical supplies; Ensures appropriate storage in accordance with safety and regulatory requirements * Submits invoices for payment to vendors for supplies, services and equipment received * Implements evidence-based standards of clinical practice to support PCMH concepts, population health, quality improvement and the Triple AIM (excellent quality and service and efficiency)/ simultaneously improving the health of the population, enhancing the experience and outcomes for the patient, and reducing per capita cost of care * Tracks clinical performance indicators and develops action plans * Identifies opportunities for process improvement and initiates improvement efforts within the clinic to increase or exceed established metrics * Performs other duties as assigned Minimum Qualifications * Bachelor's degree from an accredited college or university * Three (3) years of experience in a health care environment or clinical practice * One (1) year of supervisory or management experience * Experience working with budgets * Proficiency using Microsoft Office (Word, Excel, Outlook) * Travel to various Cook County Health and CCH work sites * Ability to work flexible schedules, including evenings and weekends Preferred Qualifications * Previous work experience in a union environment * Certification in one or more of the following areas: Certified Medical Manager, Certified Physician Practice Manager, Certified Medical Practice Executive, Certified Medical Office Manager, or Certified Administrator in Physician Practice Management Knowledge, Skills, Abilities and Other Characteristics * Thorough knowledge of management principles and practices * Knowledge of business operations and experience leading project teams * Thorough knowledge and understanding of the Health Insurance Portability and Accountability Act (HIPAA) to ensure the protection of the confidentiality and security of healthcare information for all patients * Knowledge utilizing Microsoft Office Suite (PowerPoint, Word, Excel, and Outlook) * Excellent management and leadership skills. * Excellent verbal and written communications skills * Skilled in time management as it relates to situations that have competing priorities. * Ability to work independently and simultaneously manage multiple complex projects * Ability to function as a role model for clinical excellence. * Ability to assign, prioritize, review and evaluate the work of a variety of employees, including internal employees, vendors, consultants, and combinations thereof. * Ability to calculate budget estimates necessary to evaluate costs.
* Must be able to work flexible hours including nights and weekends. Physical and Environmental Demands This position is functioning within a healthcare environment. The incumbent is responsible for adherence to all hospital and department specific safety requirements. This includes but is not limited to the following policies and procedures: complying with Personal Protective Equipment requirements, hand washing and sanitizing practices, complying with department specific engineering and work practice controls and any other work area safety precautions as specified by hospital wide policy and departmental procedures. VETERAN PREFERENCE
PLEASE READ
When applying for employment with the Cook County Health & Hospitals System, preference is given to honorably discharged Veterans who have served in the Armed Forces of the United States for not less than 6 months of continuous service.
To take advantage of this preference a Veteran must:
OR
A copy of a valid State ID Card or Driver's License which identifies the holder of the ID as a Veteran, may also be attached to the application at time of filing.
If items are not attached, you will not be eligible for Veteran Preference
VETERANS MUST PROVIDE ORIGINAL APPLICABLE DISCHARGE PAPERS OR APPLICABLE STATE ID CARD OR DRIVER'S LICENSE AT TIME OF INTERVIEW MUST MEET REQUIRED QUALIFICATIONS AT TIME OF APPLICATION *Degrees awarded outside the United States with the exception of those awarded in one of the United States' territories and Canada must be credentialed by an approved U.S. credential evaluation service belonging to the National Association of Credential Evaluation Services (NACES) or the Association of International Credential Evaluators (AICE). Original credentialing documents must be presented at time of interview. *Please note all offers of Employment are contingent upon the following conditions: satisfactory professional & employment references, healthcare and criminal background checks, appropriate licensure/certifications and the successful completion of a physical and pre-employment drug screen. *CCHHS is strictly prohibited from conditioning, basing or knowinglyprejudicing or affecting any term or aspect of County employment or hiring uponor because of any political reason or factor. COOK COUNTY HEALTH AND HOSPITALS SYSTEM IS AN EQUAL OPPORTUNITY EMPLOYER | |