Systems Engineer- Data Center Operations

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

Docusign is seeking a Datacenter Engineer to support our best-in-class, carrier grade service infrastructure. This Datacenter Engineer will partner across teams from engineering, quality assurance, build, technical operations and more to troubleshoot and resolve infrastructure and network issues and ensure we are meeting our availability SLAs in a 24/7 data center environment.

This position is an individual contributor role reporting to the Manager, Global Operations.

Responsibility

• Coordinate logistics, capacity planning, changes, monitoring, testing, and physical security of data center infrastructure

• Manage, physical rack, and cable assets within data centers from the loading dock to hand-off

• Manage resolution of hardware issues through spares replacement or working with the pertinent vendor

• Manage and coordinate shipping and receiving of packages and equipment for the data center

• Ensure data centers are maintained and documented to standard in order to meet our rigorous compliance requirements

• Provide first line troubleshooting and information gathering for Docusign Technical Operations teams

• Coordinate efforts among internal teams and Docusign Technical Operations partners, ensuring issues are resolved, and facilitate communication across teams

• Collaborate with engineering to drive improvements in processes and tools

• Provide high quality support following standard operating procedures and identify missing processes and proactively author SOPs

• Identify recurring issues and escalate appropriately for permanent resolution

• Develop a complete, deep knowledge of the design intent, operational alternatives and contingency plans related to Data Center systems

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• 5+ years' experience in data center environments
• Knowledge of critical data center infrastructure (Power configurations, HVAC, Cabling)
• Experience in various software applications such as Microsoft Office 365 Suite and G Suite applications
• Ability to regularly lift 30-50 lbs. and perform work on ladders
• Experience with the process of telecommunication installation and engineering
• Experience with multiple server and networking technologies and OEMs
• Experience supporting the installation of the data center racks and the provisioning of servers and networking hardware
• Experience in troubleshooting of facility and rack-level events within internal Service Level Agreements (SLA).
• Must be capable of obtaining and maintaining certification to access IL4 regulated systems
• Must be a Green Card holder or a US Citizen
• Ability to travel up to 25%

Preferred

• Bachelor's degree in a technical field
• Cable management certifications such as BICSI
• Experience with long term multi-year data center consolidation projects and decommissioning procedures
• Knowledge and experience building and operating high scale, highly available (99.999+) data centers
• Experience using Data Center Infrastructure management (DCIM) tools to manage data center infrastructure
• Experience in a fast-paced data center or facilities management environment
• Experience managing vendors while leading data center build projects
• Experience with data center infrastructure construction (low voltage, electrical, mechanical)
• Basic understanding of supply chain management or manufacturing disciplines
• Understanding of how to use automated build systems to deliver large batches of hardware
• Working knowledge of HPE/Dell server platforms and Juniper or Arista networking equipment
• Working knowledge of networking concepts including but not limited to ipv4, routing and switching, VLANs and load balancing

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

Illinois and Colorado: $129,000.00 - $182,250.00 base salary

This role is also eligible for bonus, equity and benefits.

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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