Director of Communications

About the Team/Role

WEX is a global commerce platform that helps businesses solve for operational complexities like employee benefits, managing and mobilizing fleets, and streamlining payments. While these complexities may keep our customers up at night, they are why we get out of bed in the morning. With over 7,000 employees across the globe, we work with large and small companies in more than 200 countries and territories, and can tailor our services to meet the unique needs of their businesses.

WEX is seeking an experienced Director of Communications to join its growing team. The global role is part of the Marketing team. Headquarters is based in Portland, ME.

The Director of Communications is responsible for collaborating across the organization to develop timely, accurate, and engaging communication campaigns tailored to both internal and external audiences. The Director of Communications manages a team of individuals who serve as trusted communications advisors and strategists to executive leaders and their teams. The ideal candidate must understand business strategies to oversee teams to define and execute internal and external communications plans in support of business goals and priorities; while also building the required infrastructure and processes to achieve those objectives.

How you'll make an impact

Strategy Development

• Establish a global communications strategy and implementation plans that align with the company's strategy and overarching global marketing and communications approach.

• Develop a CEO communications strategy and implementation plan in partnership with the Office of the CEO, amplifying the CEO's voice internally and externally.

• Develop an employee-centric communications strategy and implementation plan in partnership with the Chief People Officer to amplify the company's employee value proposition.

• Ensure key strategic and executional imperatives and projects are successfully communicated to employees and stakeholders.

• Track measurements to ensure the effectiveness of all internal communications and appropriate ROI.

• Collaborate with the PR and Marketing teams to synergize marketing and communication plans and programs that meet business needs and drive stakeholder understanding of corporate strategy, objectives, and goals.

Communications Advisement

• Advise on and develop executive communications campaigns to build the organization's internal and external reputation, including executive scripting, keynote presentations, employee updates, and social media content.

• Design and execute innovative and audience-centric ways to deliver engaging content through a mix of internal and external communications channels (i.e., web/social, email, intranet posts, videos, articles, keynote presentations, events, etc.) and apply measurement to demonstrate the impact of the programming.

• Serve as the in-house reporter for high-priority business initiatives, producing relevant content.

• Draft messaging or scripts from senior executives for presentations, both written and spoken.

• Craft creative messaging approaches that reflect the diversity of voices/personas within the organization.

• Streamline content from multiple channels into digestible, easy-to-understand narratives for employees.

• Foster and maintain relationships with key executive leaders across the business.

Team Management

• Actively manage and lead the communications advisors, ensuring the team is perceived as trusted communications advisors among stakeholder groups.

• Manage the communications calendar, accommodating both proactive and reactive content.

• Participate in the coordination of relevant internal and external events, company meetings, town halls, webcasts, keynote presentations, etc.

• Actively manage multiple campaigns from creative concept to content creation, production, and follow-up reporting.

• Manage all communications efforts relating to high-priority initiatives such as strategic and executional imperative updates and mergers & acquisitions. Work closely with business leadership and project teams to advance communication priorities and develop effective integrated communication plans.

Intranet Application

• Oversee the continuous development and governance of the intranet application.

• Take ownership of editorial control across the intranet to ensure it aligns with the content strategy, communication standards, and brand guidelines.

• Develop, maintain, provide advice, and monitor compliance with intranet policies and standards to ensure effective and engaging intranet content that meets the needs of the business.

• Monitor intranet usage using analytics and provide insights to key stakeholders that demonstrate the effectiveness of the application.

• Maintain an excellent understanding of best practices and new technologies that can add business value.

Experience you'll bring

• Bachelor's degree in marketing, communications, journalism, or a related field.

• Minimum of 10 years of experience in corporate communications within a publicly listed company.

• Proven experience in managing and leading teams, ensuring alignment and delivering high-quality communications across diverse stakeholder groups.

• Experience in developing and executing integrated executive communications campaigns for both internal and external audiences.

• Confidence to attend executive meetings and capture communications-related content.

• Excellent writing, editing, and proofreading skills.

• Journalistic ability to source stories from employees.

• Strong interpersonal and relationship-building skills to work effectively with senior leaders and communications stakeholders.

• Ability to manage multiple tasks across various stakeholders.

• Familiarity with digital channels as a means of communication, including video and social media.

• Experience leveraging AI tools to enhance communication strategies and improve engagement.

• Ability to work across business lines to meet unique needs.

• Demonstrated ability to meet multiple deadlines while delivering content quickly, efficiently, and accurately.

• Ability to respond to crisis situations and manage communications to relevant stakeholders.