Customer Support Associate

Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.

Responsibilities:

• Ability to enter data accurately.
• Maintains data entry requirements by following data program techniques and procedures.
• Maintains customer confidence and protects operations by keeping information confidential.
• Assist with projects and/other duties as warranted.
• Perform standard processing tasks for each line of business supported
• Perform standard processing tasks for other administrative operations areas as needed
• Other duties assigned by Site Leader
• Open mail under dual control
• Log mail and any checks received
• Research unidentified mail to send to proper location
• Scanning
• High level of customer interaction
• Work independently

Qualifications:

• Highschool diploma or GED required.
• Excellent communication skills both written and verbal
• Intermediate skill ability in Microsoft Excel
• Accuracy & Attention to detail required
• Able to lift 50lbs
• Ability to meet daily quality & production metrics required