Lead Patient Service Coord

The Lead Patient Services Coordinator functions within the ambulatory practice coordinating administrative, research, and academic functions for a high-volume MRI facility with significant administrative and MRI implant research responsibilities. Assists MR Operations Manager with the effective management of the daily administrative operations, patient scheduling, patient insurance issues, and oversees that workflow is consistent amongst all PSC's.

• Demonstrated experience to interface with various levels of the practice, especially with the knowledge and issues related to manage care.
• Thorough knowledge of Epic system modules and its features, electronic medical record modules and transition to Book It with all system features, as applicable.
• Demonstrated ability to work independently, with limited supervision, resolve issues, be organized, attentive to detail and achieve outcomes within the team.
• Demonstrates effective interpersonal and communication skills.
• Effectively interacts with all levels of management.
• Demonstrates knowledge of HIPAA Confidentiality and Privacy policies.
• Demonstrates an understanding of Disaster protocols to include fire, safety, code calls, per the mandatory training, as outlined by MGH and JCAHO guidelines.
• Previous MRI/Radiology experience
• Epic experience
• Scheduling procedures experience

Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.