Receptionist - Shareholder Only - Ahtna, Inc

Summary

The receptionist provides exceptional customer service as the first point of contact when visitors or shareholders visit or call reception desk. Performs administrative and office support to the staff in the Glennallen Ahtna, Inc. offices. Duties may include fielding telephone calls, receiving and directing visitors, word processing, creating spreadsheets and presentations and filing.

The pay range for this position is $20.09-$23.80/hour. This position is located in out Glennallen, AK office and is open to Shareholders only.

Essential Duties and Responsibilities (to include, but not limited to):

• Answers incoming telephone calls, determines purpose of callers, and transfer calls to appropriate personnel or department. Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable.
• Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate staff members, direct them to sign-in and assign visitor badge.
• Provides general information in response to inquiries about Ahtna, its mission, activities or personnel.
• Organizes and maintains reception area, so as to present a neat and efficient appearance. Assures that Ahtna marketing materials and other informational literature is current and available for visitors and members.
• Maintains downstairs kitchen areas, monitors foods in the refrigerators, keeps counters clean, dishes washed and put away.
• Maintains break rooms and production rooms. Ordering supplies for break rooms and production room as needed. Restocking of the supplies.
• Sorts, logs and distributes incoming/outgoing mail.
• Prepares coffee throughout the day.
• Assists shareholders and others who are seeking employment apply for available Ahtna positions through the lobby computer.
• Assists shareholders to complete documents as needed, logging received shareholder information and forwarding to Shareholder Services Manager.
• Maintaining security for office through badging, sign-in/out and monitoring their whereabouts. Keeping an eye out for suspicious characters that should not be let it.
• Delivery of time sensitive packages to shipping sources (Fed-Ex, Alaska Air Cargo, Raven, etc. when necessary)
• Trains other staff on front desk procedures when necessary.
• Provides general administrative support to the Glennallen Ahtna staff.
• Assists in the preparation and cleanup of Ahtna staff meetings and employee events.
• Conducts research projects.
• Updates standard operating procedures for the front desk reception area.
• Assists others with administrative projects and performs miscellaneous duties as assigned.
• Uses computer for various applications, such as word processing and excel.
• Provides general information in response to inquiries about Ahtna, it's mission, activities or personnel.
• Other duties as assigned.

Supervision

None

Qualifications

Minimum Qualifications

• High school diploma or a General Education Diploma (GED).
• Six months' experience working in a customer service or administrative based position.
• Must be familiar with MS office software (Word, Outlook, Excel, and PowerPoint). The work requires ability to use and maintain directories, lists and other manuals.
• A valid Alaska's Drivers License.
• Must be able to pass a background check and drug test.

Preferred Qualifications

• Experience and knowledge of Alaska Native cultures

Shareholder Preference

Pursuant to PL 93-638, as amended, preference will be given to qualified Ahtna Native Corporation Shareholders, Descendants, and Spouses in all phases of employment.

Core Competencies

• Must be reliable, punctual, and consistent in all job duties and responsibilities.
• This position requires a professional demeanor over the phone and in-person, and the ability to speak clearly, show diplomacy, courtesy and good judgment with public contacts. Personality conducive to public relations activities is necessary.
• This position must have good interpersonal and communication skills and the ability to multi- task.
• Must be able to multi-task and work with consistent interruptions.
• Problem solving skills and ability to interpret instruction presented in variety of situations. Flexible and adaptable work style.
• Must be able to complete a task with minimum supervision. Strong detail and follow-up skills essential. Ability to complete work in a priority order, meeting a high degree of professionalism, quality and craftsmanship.
• Must demonstrate a high degree of personal integrity, professional ethics, and an ability to adhere to strict confidentiality. Must be reliable, punctual, and consistent in all job duties and responsibilities.
• Able to keep lots of information and details organized.
• Able to complete assigned tasks under stressful situations.
• Able to effectively handle potentially stressful situations in a calm and professional manner.

Physical Demands

Frequent sitting for prolonged periods of time, using hands/fingers requiring dexterity and coordination to handle files and single pieces of paper, reaching with hands and arms for items above and below desk level, talking, hearing, and seeing (up close, at a distance, along the periphery, with depth perception, and the ability to adjust focus); walking from place to place within the office with occasional use of stairs and no elevator available; bending, pushing, pulling, and standing for up to 2 hours; occasional lifting of up to 40 pounds such as small office equipment, files, stacks of paper, file boxes, and other materials.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

The work environment characteristics described in this job description are representative of those an employee encounters while performing the essential duties and responsibilities of this job:

Work is performed in an office setting with ability to speak and receive phone communications often. Work requires computer usage with strength, dexterity, coordination and visual acuity to use keyboard and video display terminal and other office equipment. Moderate travel required to shareholder communities, subsidiary offices and other locations as needed.

Work Schedule: Monday - Friday; 7:30am - 4:30pm, 40 hours

High School Diploma/GED (required)

*High school diploma or a General Education Diploma (GED).
*Six months' experience working in a customer service or administrative based position.
*Must be familiar with MS office software (Word, Outlook, Excel, and PowerPoint). The work requires ability to use and maintain directories, lists and other manuals.
*A valid Alaska's Drivers License.
*Must be able to pass a background check and drug test.
(required)

Driver's License (required)

Skills