Resource Sharing Specialist (Library Services Associate, Senior Support)

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JOB DESCRIPTION AND POSITION REQUIREMENTS:

Reporting to the Manager of Interlibrary Loan (ILL), the Resource Sharing Specialist is part of the ILL Borrowing team. ILL Borrowing obtains materials not owned by Penn State University Libraries from other libraries and document delivery sources for Penn State faculty, staff and students.

In addition to borrowing materials for Penn State users, the ILL team provides lending services to external libraries, and document delivery services for materials owned in our collections. The department also handles office delivery services for University Park faculty, staff, and graduate students, and delivery of physical materials to world campus students.

Primary Duties:

• Perform searches across multiple catalogs, databases, and web resources to locate requested materials
• Participate in rotation with borrowing team members to process incoming and outgoing materials, and request queues in ILLiad.
• Communicate with patrons and external libraries to address questions and resolve request issues
• Collaborate with the ILL team and libraries colleagues to provide quality service for our users

This position requires an Associate's degree and a minimum of four years of relevant experience. The duties of this position must be performed primarily on-site at Pattee & Paterno Libraries; ILL staff are able to be scheduled for one day of remote work per week. Preferred experience includes: familiarity with ILLiad or Worldshare, experience with an integrated library system, and customer service experience.

The Pennsylvania State University is committed to and accountable for advancing diversity, equity, inclusion, and sustainability in all of its forms. We embrace individual uniqueness, foster a culture of inclusion that supports both broad and specific diversity initiatives, leverage the educational and institutional benefits of diversity in society and nature, and engage all individuals to help them thrive. We value inclusion as a core strength and an essential element of our public service mission.

The salary range for this position, including all possible grades is:

Salary Structure - additional information on Penn State's job and salary structure.

CAMPUS SECURITY CRIME STATISTICS: