Sr. Data Support Management Analyst| Resident Services (Hybrid; 2 days onsite)

Enterprise is a national nonprofit that exists to make a good home possible for the millions of families without one. We support community development organizations on the ground, aggregate and invest capital for impact, advance housing policy at every level of government, and build and manage communities ourselves. Since 1982, we have invested $72 billion and created 1 million homes across all 50 states, the District of Columbia, Puerto Rico and the U.S. Virgin Islands - all to make home and community places of pride, power and belonging.

Join us at enterprisecommunity.org

Working at Enterprise

At Enterprise, you'll be part of a diverse, committed team making a difference every day. You will collaborate with some of the smartest minds and biggest hearts in our field. You'll be empowered to drive systems change and take bold steps to advance racial equity. And you will find a career home where you're valued and supported in your growth journey.

Enterprise offers career opportunities in our offices across the country with anexceptional benefits package.

Job Description Summary

Job Description

Database Oversight:

• Administer, configure, and maintain the Resident Services reporting system.
• Develop and implement data management policies, procedures, and best practices.
• Monitor database/system performance and optimize for efficiency and reliability.
• Ensure data security, compliance, and privacy standards are upheld.

Data Quality Assurance:

• Establish and enforce data quality standards to maintain accurate and reliable resident records.
• Regularly audit and clean data to resolve inconsistencies and errors.
• Collaborate with team members to identify data-related challenges and implement solutions.

Training and Support:

• Provide training and support to staff members using the Resident Services reporting system.
• Act as the primary point of contact for reporting system -related inquiries and issues.
• Troubleshoot and resolve technical problems promptly.

Reporting and Analysis:

• Create and generate reports and dashboards to track resident services outcomes and effectiveness.
• Perform research and data analysis to identify trends, opportunities, and areas for improvement.
• Present findings and recommendations to senior management.

Collaboration:Work closely with the Resident Services team to understand their data needs and requirements.

• Collaborate with internal IT team to coordinate system upgrades, enhancements, and integrations.
• Foster a culture of data-driven decision-making within the organization.

Supervisory Responsibilities: This position has no supervisory responsibilities.

Preferred Qualifications:

• Bachelor's degree in data management, Information Technology, or a related field.
• 3-5 years of proven experience in database management and data reporting and analysis. Project Management experience preferred.
• Ability to coordinate and consolidate reports from a large team of Resident Services Managers.
• Strong understanding of data quality principles and best practices.
• Experience working in a mission-driven organization or familiarity with issues in community development, housing, demographics and/or real estate development, preferred.
• Ability to analyze program data and trends to extract actionable insights, supporting informed decision-making in Resident Services.
• Knowledge of demographic data and measurement techniques from the Census, HUD, and other common sources.
• Experience visually representing data and producing interactive data tools or reports.
• Excellent written and verbal communication skills, especially in translating data for non-technical audiences.
• Adaptable and collaborative, with an ability to assess data reporting needs and systems and transition to new platforms as applicable.
• Experience working with diverse, multi-functional teams, virtually or in-person.
• Excellent critical thinking and creative problem-solving skills.
• Ability to successfully work on multiple time-sensitive projects simultaneously.
• Curiosity, desire for self-improvement, passion for social equity, and excitement about sharing new skills and knowledge.

Total Rewards at Enterprise:

• You will be working with a group of talented professionals who are motivated by serving the community and addressing the need for affordable housing. Enterprise offers a comprehensive total rewards package for you and your family.
• The base salary range to offer for this role is between $85,000 to $95,000 per year depending on level of skills and experience.
• The salary range for this position is between the low and high end of the range for the amount to be paid for the position. Salaries paid at Enterprise will vary based on factors that may include skills, education, location, experience, and performance. The salary range is just a part of the total rewards package provided to employees at Enterprise, and other rewards may include annual performance bonuses and generous paid leave programs.
• At Enterprise, our benefits form a major component of our total rewards package. Benefits include dental, health, and vision care plans, as well as family-building benefits, such as fertility, adoption, surrogacy support, and gender-affirming care. Enterprise allows flexible work arrangements to promote a better work-life balance. We offer health advocacy, EAP, and mental health benefits. We round out our total rewards package by offering financial education, wellness programs, and auto-enrollment in the company's 401(k) plan with employer matching contributions. Finally, you will have learning and development opportunities, including tuition reimbursement for job-related courses and certifications. Thank you for your interest in joining the Enterprise team in our effort and commitment.
• Enterprise Residential is an equal opportunity employer. Qualified applicants for this position will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, protected veteran status, or disability status.

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