Communications Center Rep

Advocate Health
United States, Illinois, Downers Grove
3075 Highland Parkway (Show on map)
Nov 05, 2024
Job Description Major Responsibilities: Communications Operator Activities Dispatcher & Customer Service Activities Departmental Activities Education/Experience Required: High School Diploma or Equivalent At least 1-2 years PBX and/or switchboard experience At least 1-2 years Customer Service experience Dispatcher experience preferred Experience in public address announcing and various paging functions preferred Knowledge of medical terminology preferred Hospital Experience Preferred Knowledge, Skills & Abilities Required: PC and Keyboard Experience with the ability to accurately type 25 wpm, preferred Ability to speak English Fluently Strong Communications skills Strong Customer Service Skills Strong ability to work within a team setting N/A Physicial Requirements and Working Conditions: Pleasant voice, tactful delivery Ability to sit for extended periods. Ability to communicate via phone, handheld radio and pager. Ability to read board, screens and overhead monitors and document events/situations. Must be willing to work weekends, holidays and different shifts in order to accommodate staffing needs. Must be able to maintain composure, work under very stressful, emergency situations and handle difficult people.