e-Business Lead

Req ID:302710

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a e-Business Lead to join our team in Alexandria, Virginia (US-VA), United States (US).

We are seeking a motivated and experienced e-Business Lead to oversee and drive digital business initiatives for our IT Service Management (ITSM) contract. The ideal candidate will have a strong background in e-commerce, digital transformation, and project management, with at least five years of experience in a relevant field. They will play a crucial role in implementing innovative solutions, managing client relationships, and aligning e-business strategies with client objectives to enhance service delivery, performance, and customer satisfaction.

Key Responsibilities

• Develops and/or oversees plans for automated data processing systems from project inception to conclusion. Analyzes information to be processed.

• Defines and analyzes problems and develops system requirements and program specifications, from which programmers prepare detailed flow charts, programs, and tests. Coordinates closely with programmers to ensure proper implementation of program and system specifications.

• Develops, in conjunction with functional users, system alternative solutions.

• Provides support for the installation, testing, implementation, and ongoing maintenance of the hardware/software to support EC/EDI functions and provides expertise in the area of EC/EDI translation software and systems.

• Analyzes, develops, and/or reviews computer software processes for a wide range of capabilities, including numerous engineering, business, and records management functions

• Collaborate with internal teams to identify, design, and implement digital solutions that improve client outcomes and drive operational efficiency.

• Manage e-business project lifecycles from inception through deployment, ensuring projects are completed on time, within scope, and within budget.

• Oversee requirements gathering, solution design, and implementation plans, coordinating with cross-functional teams to ensure seamless execution.

• Act as the primary point of contact for e-business initiatives with clients, understanding their needs, addressing concerns, and ensuring satisfaction.

• Liaise with technical, operations, and customer service teams to ensure cohesive and efficient service delivery.

Qualifications

• Bachelor's degree +5 years or working experience

• Minimum of 2+ years of experience in e-business, digital transformation, or a similar role within IT or service management.

• Minimum 2+ years' experience leading multiple projects concurrently.

• Minimum 2+ years' experience in e-commerce platforms, CRM tools, data analytics, and digital marketing.

• Strong problem-solving skills with a results-oriented approach and the ability to manage ambiguity.

• Excellent client engagement and communication skills, with a proactive and collaborative mindset.

Preferred Skills

• Professional certification in project management (e.g., PMP) or IT service management (e.g., ITIL) is a plus.

• Familiarity with Agile and Lean methodologies.

• Knowledge of ITSM platforms (e.g., ServiceNow, BMC Remedy) is advantageous.

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About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us atus.nttdata.com

NTT DATA is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.