Commercial and Industrial - Operations Analyst

Franklin Energy Services
60,000 USD-75,000 USD
United States, Michigan, Detroit
Nov 17, 2024
As a combined organization, Franklin Energy and AM Conservation Group is undertaking what is perhaps the central challenge of our times - to help drive the transition to net-zero carbon economies while ensuring that no working families, businesses, or local communities are left behind. To do that, we are the utility industry's top provider of turn-key energy efficiency and grid optimization programs and products, all of which contribute to reducing carbon and waste and, at the same time, free-up resources for creating more innovation investment and jobs. With over 26 years in business, we have more than 1,300 experts across the United States and Canada, with warehouses on both coasts. The organization's integrated in-house services provide deep personalization and insights, helping energy partners achieve their carbon-reduction and energy productivity goals. We believe the organization's most "precious resources" are its people. We pledge a relentless pursuit to embody a culture that acknowledges, recognizes, and infinitely seeks to understand the unique differences of its people. We are committed to creating employee experiences that continually attract and embrace a multiracial, multicultural, and multigenerational workforce that promotes outstanding performance and mirrors our diverse partnerships, clients and communities we serve. Position Summary This position is responsible for identifying and delivering key operations improvements to the program. The focus area of these improvements will be with tools (Excel based), process changes, and Information Management led enhancements. Position will deliver project management deliverables to ensure improvements follow a timeline and meet critical deadlines. Position must identify improvement opportunities independently, but must also respond to client needs and program manager needs. Essential Duties and Responsibilities This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time. Program Tool Development Identify and deliver enhancements in reporting and tracking of program operations that will drive productivity or improve program management capabilities. Solidify and streamline tools that can be used as client and program deliverables. Develop project timelines and manage to critical milestones to ensure on-time delivery. Report on in progress and upcoming tasks that follow the project timelines. Liaison with other support departments, and potentially the client, to move projects and enhancements to completion. Identify opportunities for automation through advanced Excel tools or through IM development. Change Management and Support Act as point person for delivering all key process, technology, or tool enhancements. Plan for any necessary training needs, process changes, and reporting capabilities that come as a result of program enhancements. Supporting the roll out (which may involve development, testing, and training) of any new tools or program features. Focus on identifying and delivering continuous improvement opportunities through system and process advancements. Program Reporting Manage all reporting needs of the program which may include invoicing, data entry validations, and troubleshooting. Train additional staff personnel on reporting capabilities to broaden the regions reporting skills. Position Requirements Education and Experience High School diploma or equivalent required 1 - 2 years of previous customer service/sales/office experience required. 2 years of report design and development. 1 - 2 years in client facing project management. Required Skills, Knowledge and Abilities Strong customer service and communication skills Must be able to handle a wide work variety and work in a fast-paced environment Must be a detail-oriented, organized, self-starter, and have an ability to prioritize workload Ability to identify and resolve project application issues with customers and trade allies Proficient in Microsoft Office, specifically Word, Excel and Outlook Strong data entry skills in entering information in tracking systems/databases Ability to communicate effectively, both verbally and in writing with customers, clients and employees Ability to analyze and interpret data and solve practical problems Knowledge of mathematical concepts such as fractions, percentages and ratios Committed to diversity and inclusion Reliable transportation Licenses & Certifications Valid driver's license Travel Requirements Willingness to travel up to 10% Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position. The above information describes the general duties and requirements necessary to perform the principle functions of the position. This shall not be construed as a detailed description of all the duties and requirements that may be necessary in this position. An Equal Opportunity Employer