IT Desktop Analyst

Herc Rentals
$55,000 - $63,000
life insurance, parental leave, paid time off, sick time, tuition reimbursement, 401(k)
United States, Florida, Bonita Springs
27500 Riverview Center Boulevard (Show on map)
Nov 25, 2024
If you are currently an employee of Herc Rentals, please apply using this link: *Herc Employee Career Portal* Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with trailing twelve month total revenues of nearly $3.3 billion as of September 30, 2024. Herc Rentals' parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange on July 1, 2016, under the symbol "HRI." Herc Rentals serves customers through approximately 439 locations and has approximately 7,700 employees in North America. Short Description A Herc IT Desktop Analyst focus is Responsible for Herc Laptop and Desktop installation and support for the Field Services Center in Bonita Springs, FL, and remote support for 300+ branch locations throughout the USA and Canada. Responsibilities Provide first & second level desktop support for PC/LAN and laptop/workstation end-users including executives and senior-level management Update and monitor ticketing systems Provide routine problem reporting and recommendations to management Utilize technical and procedure documentation for Service Desk, PC desktop/laptop configuration standards and install procedures Configuration and deployment of new desktop and laptop systems Support networked printing devices including mapping, scanning and application setup. Troubleshoot and resolve hardware, software, and printing issues as they occur Assist IT related projects Provide new hardware/software for users as approved, assist in asset tag control and inventory management. Install, configure, move, and retire PC equipment Coordinate and collaborate effectively with technical teams Establish and maintain good working relationship with all business clients Overtime and occasional weekend shifts required as needed Some travel may be required. 10% Serve as a member of the "On-Call" support team Resourceful, Customer focused, and Team player Learn and follow all company procedures and protocols Professional Experience Two or more years' experience supporting computers and printers in an enterprise network environment Knowledge/experience with a broad base of tools and technologies around Desktop and laptop support in an enterprise environment is required Interacts with management, technical, and business users to understand the business and technical requirements of the organization regarding assigned work tasks Works in a collaborative manner with other team members to balance and address operational tasks, project work, and business requests Supports application lifecycle for centrally supported PC applications Provides operational support for endpoint protection, encryption, client management, and other client-side computer management solutions Work with other Desktop support staff to provide engineering technical solutions in support of business requirements Extensive knowledge of computer hardware (Dell, Apple, etc.) Knowledgeable of TCP/IP, DCHP, DNS, VPN, AD, and network Experience with Apple/Android phones, tablets, and MacBook's preferred Educational Background Associate or bachelor's degree in information technology or related two years minimum will also be considered Conditions of Employment Certification: CompTIA A+ Certifications Preferred: Microsoft 365 Certified: Modern Desktop Administrator Associate, ITIL Foundation 3.0 or 4.0 Skills Proficient in Microsoft Windows 10 and Windows 11 Proficient in the Microsoft Office 2016 Suites, and Office 365, SharePoint, various Adobe products, Microsoft Edge, Google Chrome, Microsoft Teams, WebEx, Cisco VPN, and Service Now or similar ticketing systems Excellent oral and written communication skills are required to provide appropriate client support and interaction Ability to work independently and with little supervision Ability to work well with others across many organizations including branch locations, sales and marketing, finance, customer support, and field services Demonstrates integrity and follows standard operating procedures Professional demeanor and strong work ethic Professional customer service focused attitude Positive, winning attitude Compensation Data: $55,000 - $63,000 Req #: 61043 Please be advised that the actual salary offered for any position is subject to the company's sole discretion and may be influenced by various factors, including but not limited to the candidate's qualifications, experience, location, and overall fit for the role. Herc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following. Keeping you healthy Medical, Dental, and Vision Coverage Life and disability insurance Flex spending and health savings accounts Virtual Health Visits 24 Hour Nurse Line Healthy Pregnancy Program Tobacco Cessation Program Weight Loss Program Building Your Financial Future 401(k) plan with company match Employee Stock Purchase Program Life & Work Harmony Paid Time Off (Holidays, Vacations, Sick Days) Paid parental leave. Military leave & support for those in the National Guard and Reserves Employee Assistance Program (EAP) Adoption Assistance Reimbursement Program Tuition Reimbursement Program Auto & Home Insurance Discounts Protecting You & Your Family Company Paid Life Insurance Supplemental Life Insurance Accidental Death & Dismemberment Insurance Company Paid Disability Insurance Supplemental Disability Insurance Group Legal Plan Critical Illness Insurance Accident Insurance Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.