Information Systems Analyst 3

Department Marketing Statement:

There is a reason UCSB has been named the Best Place to Work by our local media for several years running. Whether our employees are on our stunning campus, or working remotely or hybrid, they tell us they value the flexibility, stability and rich benefits we offer. Come join us as we support the mission of one of the finest public institutions in the nation. UC Santa Barbara is consistently recognized for excellence across broad fields of study. Set alongside the glorious California coast, our dynamic environment inspires scholarly ambition and creativity. Information Technology Services (ITS), the Campus' central IT unit, contributes to UC Santa Barbara's mission of research, teaching, and community service by partnering with the Campus community to efficiently deliver IT infrastructure and enterprise application services to faculty, students, staff, and affiliates. Join us in supporting the technology making world class research possible!

Benefits of Belonging:

Working at UC means being part of this vibrant institution that shines a light on what is possible. People make UC great, and UC recognizes your contributions by making this a great place to work. Excellent retirement and health are just one of the rewards. Learn more about the benefits of working at UC and why You Belong at UC.

Brief Summary of Job Duties:

Under the general direction of the Integrated Health Information Systems (IHIS) Manager, the Information Systems Analyst (ISA) 3 is a technical project leader, committee/team leader, system support analyst, and system administrator with a high degree of experience and recognition as a system-wide specialist in multiple functional areas. Project and committee leader duties include leading projects and teams by formulating strategies and administering policies, performing workflow process analysis, and coordinating business and technical resources within the Student Health Service (SHS), Counseling and Psychological Services (CAPS), and Information Technology Services (ITS) departments. Systems support duties requiring analysis of unique issues/problems without precedent and/or structure. System administrator duties include initial configuration to ongoing system, security, and account maintenance. Functions with a high degree of autonomy. Is a skilled professional with an in-depth grasp of the SHS ecosystem. Possesses broad business knowledge, analyzes problems/issues of diverse scope, and determines appropriate solutions. Applies clinical concepts, department/division, and campus / OP policies and procedures to provide solutions and resolve a variety of issues. Recommends and selects methods, techniques, and evaluation criteria to achieve clinic objectives. Provides advanced consultation, training, instruction, and troubleshooting / problem-solving to end-users for a variety of hardware, software, network, and information systems. Develops and conducts hardware and software tests and reports on configurations, behavior, and resolutions. Assesses needs and recommends hardware and software acquisitions and upgrades. Develops and manages information and reporting to support department needs. Performs complex analyses to meet departmental objectives.

Required Qualifications:

• Bachelor's degree in related area and / or equivalent experience / training.
• 7-9 years of experience performing complex analyses to meet stakeholder objectives.
• 7-9 years of experience recommending, implementing, administering, configuring, securing, and supporting complex commercial software applications, ideally in a health or college health environment.
• 4-6 years of experience in and broad knowledge of a college health environment.
• 4-6 years of experience training end-users in the use of complex software and processes.
• 1-3 years of experience serving as the manager or technical lead for projects of moderate scope.
• 1-3 years of experience performing complex data analysis and analyzing the design and use of complex data sources.

Preferred Qualifications:

• 4-6 years of experience working in or supporting a college health department.
• 4-6 years of experience troubleshooting and resolving complex problems with computing devices, peripherals and application software.
• 4-6 years of experience with scrum methodologies such as Scrum and Kanban.

Special Conditions of Employment

• Satisfactory conviction history background check
• UCSB is a Tobacco-Free environment

Job Functions and Percentages of Time:

30% Commercial Off the Shelf (COTS) Software Configuration - * Independently manages multiple primary clinic systems and services for SHS, comprising multiple, highly integrated clinic information systems. * Partners with ITS, SHS, and CAPS stakeholders to make recommendations for purchase or upgrade of new hardware, software and services. * Performs complex and advanced analysis to acquire, install, modify and support clinic software packages. * Applies and manages complex security configurations for major functional applications. * Configures, modifies and manages complex information systems software settings based on user needs. * Understands marketplace and technology trends relative to user needs and provides input to clinic technology decisions and support direction. * Lead SHS department committees to manage multiple clinic software systems and services. * Plans and directs key activities in release management processes.

25% COTS Software and Device Selection, Implementation - * Provides strategic input to selection, implementation and customization efforts based on intimate knowledge of clinic and user needs. * Helps identify, evaluate and select clinic systems and develops or modifies processes and procedures for new and existing systems. * Creates specifications for systems to meet end-user requirements. * Develops and maintains new and existing complex custom medical records system templates. * Gathers, analyzes, prepares and summarizes business and user needs, documenting requirements, and revising existing application items and process workflows as necessary. * Documents and trains end-users in the use of complex software and processes. * Serves as technical lead on a variety of projects and department committees and executes information systems project plans. * Gathers and documents user and system requirements, including prioritization. * Researches vendor software solutions. Compares requirements relative to vendor software packages available on the market, defines any "gaps" between user requirements and vendor packages and develops recommendations for vendor software implementation, or custom development, or a combination. * Analyzes system requirements from cost, development, deployment, capacity, flexibility and support perspective. * Proposes alternative solutions and recommends preferred solutions, justifying the selection. * Serves as technical lead for projects of moderate scope.

25% COTS Software Support and Quality Assurance - * Applies skills as a seasoned information systems (IS) support professional with understanding of industry practices, department policies and procedures, and business needs to provide direct technical support and solutions. * Demonstrates effective judgment in selecting methods and techniques for obtaining solutions. * Evaluates, verifies/tests and implements new technologies and plans production releases. Performs simple to moderate cost / benefit analyses. * Documents and trains end-users in the use of complex software and processes. - Executes and negotiates with stakeholders information systems project plans. * Designs and coordinates work flow of support requests, setting priorities and tracking resolution through leadership and work with the SHS IS Committee.

20% Data Analysis, Support and Operations - * Develops and manages information to support organizational needs. * Manages and improves existing reporting systems. * Performs complex analyses to meet departmental objectives. * Conducts and facilitates issue identification, organizational risk assessment, and decision-making processes. * Works closely with management to understand and maintain focus on analytical needs, including identifying critical metrics and Key Performance Indicators (KPIs), and delivering actionable insights to relevant decision-makers. * Creates and maintains interactive visualizations through data interpretation and analysis, integrating various reporting components from multiple data sources. * Designs, develops, and operates database-related business automation processes. * Works with technical stakeholders to resolve procedural and technical database issues. * Works closely with business and technical stakeholders to develop strategy for long-term data platform architecture.

Policy on Vaccination Programs

As a condition of employment, you will be required to comply with the University of California Policy on Vaccinations Programs. As a condition of Physical Presence at a Location or in a University Program, all Covered Individuals* must participate in any applicable Vaccination Program by providing proof that they are Up-to-Date with any required Vaccines or submitting a request for Exception in a Mandate Program or properly declining vaccination in an Opt-Out Program no later than the Compliance Date (Capitalized terms in this paragraph are defined in the policy.). Federal, state, or local public health directives may impose additional requirements.

For more information, please visit:

• UC Santa Barbara COVID-19 Information https://www.ucsb.edu/COVID-19-information
• University of California Policy on Vaccinations https://policy.ucop.edu/doc/5000695/

* Covered Individuals: A Covered Individual includes anyone designated as Personnel or Students under this policy who Physically Access a University Facility or Program in connection with their employment, appointment, or education/training. A person accessing a Healthcare Location as a patient, or an art, athletics, entertainment, or other publicly accessible venue at a Location as a member of the public, is not a Covered Individual.

Equal Opportunity/Affirmative Action Statement

UC Santa Barbara is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

For the University of California's Affirmative Action Policy, please visit: https://policy.ucop.edu/doc/4010393/PPSM-20.

For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination.

Reasonable Accommodations

The University of California endeavors to make the UCSB Job site (https://jobs.ucsb.edu) accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Katherine Abad in Human Resources at 805-893-4664 or email katherine.abad@hr.ucsb.edu. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Privacy Notification Statement and Notice of Availability of the UCSB Annual Security Report Disclosures

Payroll Title: Information Systems Analyst 3

Job Code: 007309

Job Open Date: 10/31/2024

Application Review Begins: 11/18/2024; open until filled

Department Code (Name): INFO (OIST - Information Technology Services)

Percentage of Time: 100%

Union Code (Name): 99 (Non-Represented)

Employee Class (Appointment Type): Staff (Career)

FLSA Status: Exempt

Classified Indicator Description (Personnel Program): PSS

Salary Grade: Grade 23

Pay Rate / Range: The budgeted salary range that the University reasonably expects to pay for this position is $96,110 - $121,100/yr. Salary offers are determined based on final candidate qualifications and experience; the budget for the position; and the application of fair, equitable, and consistent pay practices at the University. The full salary range for this position is $85,400 - $156,800/yr.

Work Location: On-Site (Student Health), Hybrid (Student Health, Home Office) or Full Time Remote

Working Days and Hours: M-F; 8am - 5pm

Benefits Eligibility: Full Benefits

Type of Remote or Hybrid Work Arrangement, if applicable: On-Site (Student Health), Hybrid (Student Health, Home Office) or Full Time Remote (Non UC location)

Special Instructions: For full consideration, please include a resume and a cover letter as part of your application.

Application Status: If you would like to check the status of your application, please log into the Candidate Gateway where you applied and click on 'my activities'.