Help Desk Administrator III

We are continuing to grow! We are currently accepting applications for an upcoming Help Desk Administrator II position at our Sumner location.

Help Desk Administrator III

Location(s): Sumner, WA

Job Type: Fulltime; Non-Exempt

Benefits

Medical (free employee-only coverage and low-cost options available)

Dental, Vision, Prescription

Life and AD&D Insurance

Company Sponsored 401k with Employer Match

Employee Assistance Program

Wellness Program

Tuition Reimbursement

Employee Discounts

8 Paid Holidays plus closed (with pay) for a week during the winter break!

15 days per year accrued Vacation/Sick time. Accrued time is available to use immediately!

Pay Range: $28.85/hr - $40.87/hr

Position

The Help Desk Admin II provides internal IT support for the company and serves as an escalation point of contact for the IT organization.

Admin will:

• Responds to end-user phone, email, chat, or ticket requests for support to resolve basic computer, application, system, device, access, or performance issues
• Utilizes product information or solution database to research, troubleshoot, and deliver solutions
• Advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed
• Documents incidents using help desk systems or tools
• Escalates problems to appropriate levels or teams to achieve issue resolution
• May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality

Preferred Qualifications:

• Must be able to follow documented instructions and escalations
• Strong organizational and time management skills
• Knowledge of PC imaging and deployment techniques
• Basic Active Directory knowledge
• Troubleshooting connectivity and other network issues across a WAN
• Ability to work in a team and independently
• User-oriented and customer-centric focus
• Excellent interpersonal skills
• Troubleshooting common issues independently and analyze/solve common issues using critical thinking with minimal guidance
• Acts on routine customer queries effectively and in some difficult situations with management guidance
• Diagnose and resolve hardware issues for standard devices. Can troubleshoot and resolve issues with standard software applications (e.g., ERP, Microsoft AD, ServiceNow)
• Takes ownership of assigned tasks, working independently to address issues and drive solutions, demonstrating understanding of immediate issues (including business impact)
• Communicate technical information clearly and proactively to non-technical users
• Can create and maintain knowledge-based articles on common issues. Understand additional documentation procedures
• Identify and report potential security risks
• Prioritize tasks effectively and manage workload efficiently. Proactively seeks management guidance for task prioritization

Education:

Associate degree (A.A.) or equivalent from a two-year college or technical school.

A combination of related experience and/or training may be used in lieu of education.

Preferred Experience:

• Two years of related experience
• Proven experience as a help desk technician or other user support role
• Experience with Network cables; test, troubleshoot, and terminate network cables
• Good understanding of computer systems, mobile devices, and other tech products

Additional Eligibility Qualifications Certificates, Licenses, or Registrations:

A+ Certification and ITIL Certification

Computer Skills

Strong knowledge of PC hardware and software - installing, configuring, diagnosing, and troubleshooting.

About Us

For over 30 years SEKISUI Aerospace has been designing, testing, and manufacturing composite products for the aerospace industry. With complete customer satisfaction as our focus and through the relentless efforts of our skilled employees, SEKISUI Aerospace has achieved and continues to maintain an unequaled level of performance.

Our consistent delivery of high-quality products demonstrates our intent, integrity, and dedication to our customers and to our reputation as a manufacturer. We will continue to insert intelligent automation into our manufacturing facilities, which will continue to drive the future of flight well into the next century.

Learn more about us here: https://www.sekisuiaerospace.com/about

View all our job postings here: https://www.sekisuiaerospace.com/careers

Pre-Employment Drug and Background Screenings

SEKISUI Aerospace is a Drug-Free workplace. Pre-employment drug screen required.

Any applicant selected for this position will be required to submit to a background screening.

Equal Opportunity Employer

SEKISUI Aerospace provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

People with Disabilities

SEKISUI Aerospace is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact the human resources department at the appropriate SEKISUI Aerospace manufacturing site.

Please call if you need an accommodation:

Renton Operations, Corporate Headquarters: 425-235-2750

Sumner Operations: 253-863-7868

E-Verify Statement

SEKISUI Aerospace is a federal contractor and is required to participate in the federal government's E-Verify program. E-Verify allows us to confirm the employment authorization of newly hired employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. With respect to new hires, the E-Verify process is completed in conjunction with a new hire's completion of the Form I-9, Employment Eligibility Verification within three days of starting employment. For information regarding E-Verify, visit the E-Verify site.

Export Control Requirements

This position must meet (ITAR) export control compliance requirements. To meet export control compliance requirements, a "U.S. Person" as defined by 22 C.F.R. *120.15 is required. "U.S. Person" includes U.S. Citizen, lawful permanent resident, refugee, or asylee.

Pay

SEKISUI Aerospace is required by Washington law to include the salary range for this role when hiring a Washington resident. Pay ranges may be higher or lower for non-resident WA employees, based on the market data for their region, allowing us to pay employees competitively in different geographic markets.

Please note that the base salary information shown above is a general guideline only. Base salaries are based upon candidate experience and qualifications, as well as market and business considerations.

Our Values

The employees of SEKISUI Aerospace enjoy what we do and are dedicated to our seven corporate values. We promise to hold ourselves to these high standards and seek co-workers who are willing to join us in this task.